We all know the importance of prioritising our people and culture, but imagine how critical this is at one of the largest hospitals within South Australia.
Flinders Medical Centre is one of South Australia’s largest hospitals and provides medical services for people living in the southern metropolitan area of Adelaide.
In 2018, Flinders Medical Centre Acute Allied Health were searching for actionable insights to improve their employee Net Promoter Score (eNPS) and were finding the existing staff engagement tools too rudimentary. They knew the effect of good culture on good patient outcomes and wanted to take their work to the next level.
Teamgage is a culture improvement tool for enterprise and the modern alternative to culture and engagement surveys, with a focus on business outcomes and continuous improvement. It lets employees provide anonymous feedback on any device with a unique 20 second submission interface, then real-time reports are generated for leaders of any team, level or demographic, giving a living view of the organisation
Teamgage staff worked closely with Acute Allied Health to develop six bespoke metrics and questions based on the themes from the previous staff research. This included:
Wherever Teamgage is used, we always promote a cycle of continuous improvement that allows all members of the team to see the results together and own the actions that will improve the results:
It was decided that staff would complete their regular Teamgage submission page every fortnight, due to the dynamic nature of a busy, acute hospital.
Staff took a few months adjusting to a fortnightly feedback cycle, however the value soon became apparent:
“Nothing can better illustrate the benefit of using Teamgage than within our Emergency Department. This is a vital area of the hospital and employees felt that Teamgage gave them permission to submit their ideas to improve processes further. One suggestion in particular was picked up and implemented, which improved both patient outcomes and staff results!
We have seen our employee Net Promoter Score (eNPS) improve significantly since we started using Teamgage.
Overall, staff are excited to be part of the improvement process, Managers are finding the results give their team meetings direction and Senior Leaders like me are able to gain a level of transparency and insight that we’d never been able to achieve before.”
Samantha Kruger -
Acting Director of Allied Health, Acute Services, Flinders Medical Centre
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