Careers: Customer Support Advocate

By Ben Smit  |  2018-02-09T12:03:47

Teamgage is growing quickly and we need great people like you to help us to help some of the biggest organisations on the planet. Our online solution helps these organisations implement a culture of continuous improvement. What does that mean? It means we’re helping teams across the world remove barriers to performance and make truly great places to work.

We’re working with some of the globe’s biggest brands including Microsoft, Boeing, Santos, DXC and many more. We are incredibly focused on giving these customers a transformational experience. That’s where you come in.
We know you’re a high performer, and you’re going to add tremendous value to our already stellar team. Don’t worry we’ll give you the tools and support you need. 

Specifically, we need you to help our customers get a great experience from us, and to help them through any issues that may arise. We know you are the sort of person that sees these types of issues as an opportunity to create a positive customer interaction – that’s why we chose you.

We also know you have a genuine drive to empathise with and advocate for the customer, and your ability to work through technical, system and data issues while maintaining a great customer relationship is why we know you are going to succeed here with the rest of the team. Specifically, you are going to manage and triage customer requests as they come in, try to resolve those issues diligently, and bring in the development team when they are required. You’re also going to help test the system and new features to ensure great customer outcomes.

Speaking of the team, we went ahead and put together an amazing group of people to help you achieve our goal. They are going to be with you every step of the way, making sure you have the best possible chance to succeed, as well as making sure you have a great time doing it. They know you’ll do the same for them.

Why work with us?

  • Great team, great clients
  • The best of both worlds - the flexibility and task diversity of a start up, but working with some of the world's largest corporates
  • High performance environment
  • Work with great tech, help shape our future
  • Regular shenanigans (Friday drinks, team roasts, games)
  • Great location (Adelaide CBD)
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