Careers: Customer Success Manager

By Ben Smit  |  2018-02-26T15:26:49

Teamgage is growing quickly and we need great people like you to help us to help some of the biggest organisations on the planet. Our online solution helps these organisations implement a culture of continuous improvement. What does that mean? It means we’re helping teams across the world remove barriers to performance and make truly great places to work.

We’re working with some of the globe’s biggest brands including Microsoft, Boeing, Santos, DXC and many more. We are incredibly focused on giving these customers a transformational experience. That’s where you come in.
We know you’re a high performer, and you’re going to add tremendous value to our already stellar team. Don’t worry we’ll give you the tools and support you need.

Specifically, we need you to help our customers get a great experience from us, and to foster a strong and mutually beneficial relationship. We know you are the sort of person that can see the customer’s perspective and is willing to go the extra mile to ensure that they get maximum value with minimum friction – that’s why we chose you.

We also know you have a genuine drive to empathise with (and advocate for) the customer, and your ability to organise and implement processes to ensure regular and meaningful contact and support is why we know you are going to succeed here with the rest of the team. Specifically, you are going to manage our customer accounts to ensure that they are getting maximum value out of Teamgage, work with them to build strong and long-term relationships, gather their feedback and work with the rest of the team to solve issues and increase the value they receive from us each and every day. In short, you are going to ensure the customer gets a successful outcome by choosing to work with us. Your previous experience working with the executive level within large organisations and managing large accounts will be critical in ensuring success. 

We went ahead and put together an amazing group of people to help you achieve our goal. They are going to be with you every step of the way, making sure you have the best possible chance to succeed, as well as making sure you have a great time doing it. They know you’ll do the same for them.

Why work with us?

  • Great team, great clients
  • The best of both worlds - the flexibility and task diversity of a start up, but working with some of the world's largest corporates
  • High performance environment
  • Work with great tech, help shape our future
  • Regular shenanigans (Friday drinks, team roasts, games)
  • Great location (Adelaide CBD)
 
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